We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Per piacè inspeccionà u vostru ordine à a ricezione è cuntattateci immediatamente se l'articulu hè difettu, dannatu o se riceve l'articulu sbagliatu, in modu chì pudemu valutà u prublema è fà u dirittu.

Eccezzioni / articuli non-returnable
Certi tipi d'articuli ùn ponu micca esse rimbursati, cum'è merchenzie periscibili (cum'è l'alimentariu, i fiori o i pianti), i prudutti persunalizati (cum'è l'ordine speciale o l'articuli persunalizati), è i prudutti di cura persunale (cum'è i prudutti di bellezza). Ùn accettemu ancu ritorni per materiali periculosi, liquidi inflammabili o gasi. Per piacè cuntattate si avete dumande o preoccupazioni nantu à u vostru articulu specificu.

Sfortunatamente, ùn pudemu micca accettà ritorni nantu à l'articuli di vendita o carte di rigalu.

Scambii
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Rimborsi
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.