We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Da fatan za a bincika odar ku a lokacin liyafar kuma tuntuɓe mu nan da nan idan abu ya lalace, ya lalace ko kuma idan kun karɓi abin da bai dace ba, don mu kimanta batun kuma mu gyara shi.

Keɓancewa / abubuwan da ba za a iya dawowa ba
Ba za a iya mayar da wasu nau'ikan abubuwa ba, kamar kayayyaki masu lalacewa (kamar abinci, furanni, ko tsire-tsire), samfuran al'ada (kamar oda na musamman ko abubuwa na musamman), da kayan kulawa na sirri (kamar kayan kwalliya). Har ila yau, ba ma karɓar dawo da abubuwa masu haɗari, masu ƙonewa, ko gas. Da fatan za a tuntuɓi idan kuna da tambayoyi ko damuwa game da takamaiman abinku.

Abin takaici, ba za mu iya karɓar dawowa kan abubuwan siyarwa ko katunan kyauta ba.

Musanya
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Maidawa
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.