We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
E ʻoluʻolu e nānā i kāu kauoha ma ka hoʻokipa ʻana a e hoʻokaʻaʻike koke mai iā mākou inā he hemahema ka mea, ʻino a i ʻole e loaʻa iā ʻoe ka mea hewa, i hiki iā mākou ke loiloi i ka pilikia a hoʻoponopono.

Hoʻokoe / mea hoʻihoʻi ʻole
ʻAʻole hiki ke hoʻihoʻi ʻia kekahi mau ʻano mea, e like me nā waiwai palaho (e like me ka meaʻai, nā pua, a me nā mea kanu), nā huahana maʻamau (e like me nā kauoha kūikawā a i ʻole nā ​​mea pilikino), a me nā waiwai mālama pilikino (e like me nā huahana nani). ʻAʻole mākou e ʻae i ka hoʻihoʻi ʻana no nā mea ʻino, nā wai wela, a me nā kinoea. E ʻoluʻolu e hoʻokaʻaʻike inā he nīnau a hopohopo paha ʻoe e pili ana i kāu mea kikoʻī.

ʻO ka mea pōʻino, ʻaʻole hiki iā mākou ke ʻae i ka hoʻihoʻi ʻana i nā mea kūʻai aku a i ʻole nā ​​kāleka makana.

Hoʻololi
ʻO ke ala wikiwiki loa e hōʻoiaʻiʻo e loaʻa iā ʻoe ka mea āu e makemake ai, ʻo ia ka hoʻihoʻi ʻana i kāu mea i loaʻa, a ke ʻae ʻia ka hoʻihoʻi ʻana, e kūʻai ʻokoʻa no ka mea hou.

Hoʻihoʻi hou
E haʻi aku mākou iā ʻoe i ka wā i loaʻa ai iā mākou a nānā i kāu hoʻihoʻi ʻana, a e hōʻike iā ʻoe inā ua ʻae ʻia ka hoihoi a ʻaʻole paha. Inā ʻae ʻia, e hoʻihoʻi ʻia ʻoe ma kāu ʻano uku mua. E ʻoluʻolu e hoʻomanaʻo he hiki ke lōʻihi i kāu hui panakō a i ʻole hui kāleka hōʻaiʻē e hoʻoponopono a hoʻouna pū i ka hoihoi.