We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Tanpri enspekte lòd ou a lè resepsyon an epi kontakte nou imedyatman si atik la se defo, domaje oswa si ou resevwa atik la move, pou nou ka evalye pwoblèm nan epi fè li dwat.

Eksepsyon / atik ki pa ka retounen
Gen sèten kalite atik yo pa ka retounen, tankou machandiz ki gate (tankou manje, flè, oswa plant), pwodwi koutim (tankou lòd espesyal oswa atik pèsonalize), ak machandiz swen pèsonèl (tankou pwodwi bote). Nou pa aksepte tou retounen pou materyèl danjere, likid ki ka pran dife, oswa gaz. Tanpri kontakte si w gen kesyon oswa enkyetid konsènan atik espesifik ou a.

Malerezman, nou pa ka aksepte retounen sou atik vann oswa kat kado.

Echanj
Fason ki pi rapid pou asire ou jwenn sa ou vle se retounen atik ou genyen an, epi yon fwa yo aksepte retounen an, fè yon acha separe pou nouvo atik la.

Ranbousman
N ap fè w konnen yon fwa nou te resevwa ak enspekte retounen w la, epi fè w konnen si yo te apwouve ranbousman an oswa ou pa. Si yo apwouve w, yo pral ranbouse w otomatikman sou metòd peman orijinal ou. Tanpri sonje li ka pran kèk tan pou bank ou oswa konpayi kat kredi pou trete ak poste ranbousman an tou.