We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Ji kerema xwe emrê xwe li ser resepsiyonê kontrol bikin û ger tişt qusûr be, xera bibe an heke hûn tiştê xelet wergirin tavilê bi me re têkilî daynin da ku em pirsgirêkê binirxînin û rast bikin.

Tiştên îstîsna/ne vegerandin
Hin cûre tiştan nayên vegerandin, mîna tiştên ku xera dibin (wek xwarin, kulîlk, an nebat), hilberên xwerû (mîna fermanên taybetî an tiştên kesane), û tiştên lênihêrîna kesane (wek hilberên bedewiyê). Her weha em vegerandina materyalên xeternak, şilavên şewitandî, an gazan jî qebûl nakin. Ger pirs an fikarên we li ser babeta weya taybetî hebin, ji kerema xwe têkilî daynin.

Mixabin, em nikarin vegerandina tiştên firotanê an kartên diyariyê qebûl bikin.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.