We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Quaeso, ordinem tuum in receptione et contactu inspice nos statim, si item deficiens est, laesa vel si iniuriam item accipis, ut rem aestimare et ius facere possimus.

Exceptiones / non-retornabile items
Quaedam rerum genera reddi non possunt, sicut bona caduca (sicut cibus, flores, plantae), productorum consuetudo (sicut ordines speciales vel personae personales), et bona cura personalia (sicut pulchritudo productorum). Nos etiam reditus non recipimus pro materiae ancipitia, liquoribus flammabilibus, vel vaporibus. Quaeso ut tactus si quaestiones vel curas de speciali item tuo habes.

Infeliciter, reditum rei venditae vel donationis chartarum accipere non possumus.

Commutationes
Velocissimo modo ut id efficias quod vis ut item quod habes, recipias, et recipiendo recipias, item novam emptionem fac separatam.

Refunds
Nos semel te recepimus et adventum tuum inspeximus, et scies si refugium probatum est vel non. Si probatus eris, automatice in modum pristinum solvendi eris. Memento quaeso potest capere aliquod tempus pro ripa tua vel promeritum pecto comitatu ad processum et post refugium quoque.