We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Fa'amolemole siaki lau fa'atonuga i luga o le fa'afeiloa'iga ma fa'afeso'ota'i vave mai pe a fa'aletonu le mea, fa'aleagaina pe afai e te maua le mea sese, ina ia mafai ona matou iloiloina le mataupu ma fa'asa'o.

Tuusaunoaga / mea e le toe fa'afo'i
E le mafai ona toe faafoi nisi ituaiga o mea, e pei o oloa e pala (e pei o meaai, fugalaau, po o laau), oloa masani (e pei o oka faapitoa po o mea patino), ma oloa mo le tausiga o le tagata lava ia (e pei o oloa matagofie). Matou te le talia fo'i toe fa'afo'i mai mo mea mata'utia, vai mu, po'o kasa. Fa'amolemole fa'afeso'ota'i pe iai ni au fesili po'o ni atugaluga e uiga i lau mea patino.

Ae paga lea, e le mafai ona matou taliaina le toe faafoi mai o mea faʻatau poʻo kata meaalofa.

Fetufaaiga
O le auala sili ona vave e faʻamautinoa ai e te maua le mea e te manaʻo ai o le toe faʻafoʻi le mea o loʻo ia te oe, ma a talia loa le toe faafoi, fai se isi faʻatau mo le mea fou.

Toe fa'afo'i
Matou te logoina oe pe a matou mauaina ma asiasia lou toe foʻi mai, ma taʻu atu ia te oe pe na talia le tupe toe faʻaleleia pe leai. Afai e faʻamaonia, o le a otometi lava ona toe faʻafoʻi i lau auala muamua e totogi ai. Faamolemole ia manatua e umi se taimi mo lau faletupe po'o le kamupani kata fai aitalafu e fa'agasolo ai ma lafo fo'i le tupe toe fa'afo'i.