We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Ndokumbira utarise odha yako pawakagamuchira uye taura nesu nekukurumidza kana chinhu chacho chisina kunaka, chakakuvadzwa kana iwe ukagamuchira chinhu chisiri icho, kuitira kuti isu tiongorore nyaya yacho uye tigadzirise.

Kunze / zvisingadzoserwe zvinhu
Mamwe marudzi ezvinhu haakwanise kudzorerwa, senge zvinhu zvinoparara (sekudya, maruva, kana zvirimwa), zvigadzirwa zvetsika (senge maodha akasarudzika kana zvinhu zvemunhu), uye zvinhu zvekuchengeta (senge zvigadzirwa zvekunaka). Isu hatigamuchire zvakare kudzoserwa kwezvinhu zvine njodzi, zvinwiwa zvinobvira moto, kana magasi. Ndokumbira ubate kana uine mibvunzo kana kunetsekana nezve yako chaiyo chinhu.

Nehurombo, hatigone kugamuchira kudzoka pazvinhu zvinotengeswa kana makadhi ezvipo.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Kudzoserwa mari
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.