We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Ka kopo, hlahloba taelo ea hau ha u amohela 'me u ikopanye le rona hang-hang haeba ntho eo e fosahetse, e senyehile kapa haeba u fumana ntho e fosahetseng, e le hore re ka hlahloba taba le ho e lokisa.

Mekgelo/ Lintho tse sa buseletsoeng
Mefuta e meng ea lintho e ke ke ea khutlisoa, joalo ka thepa e senyehang (joalo ka lijo, lipalesa, kapa limela), lihlahisoa tsa tloaelo (joalo ka liodara tse khethehileng kapa lintho tse ikhethileng), le thepa ea tlhokomelo ea motho (joalo ka lihlahisoa tsa botle). Hape ha re amohele ho khutlisetsoa thepa e kotsi, maro a tukang kapa likhase. Ka kopo ikopanye le uena haeba u na le lipotso kapa matšoenyeho mabapi le ntho ea hau e ikhethang.

Ka bomalimabe, re ke ke ra amohela meputso ea thepa kapa likarete tsa limpho.

Phapanyetsano
Mokhoa o potlakileng oa ho netefatsa hore o fumana seo o se batlang ke ho khutlisa ntho eo u nang le eona, 'me hang ha khutlisetso e amoheloa, etsa theko e fapaneng bakeng sa ntho e ncha.

Puseletso
Re tla u tsebisa hang ha re se re fumane le ho hlahloba tlaleho ea hau, 'me re u tsebise hore na puseletso e amohetsoe kapa che. Haeba e amohetsoe, o tla khutlisetsoa ka bohona ka mokhoa oa hau oa ho lefa oa mantlha. Ka kopo hopola hore ho ka nka nako hore banka ea hau kapa k'hamphani ea karete ea mokoloto e sebetse le ho beha puseletso le eona.