We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Tafadhali kagua agizo lako wakati wa kupokea na uwasiliane nasi mara moja ikiwa kipengee kina kasoro, kimeharibiwa au ukipokea kipengee kibaya, ili tuweze kutathmini suala hilo na kuifanya kuwa sawa.

Vighairi / vitu visivyoweza kurejeshwa
Aina fulani za bidhaa haziwezi kurejeshwa, kama vile bidhaa zinazoharibika (kama vile chakula, maua au mimea), bidhaa maalum (kama vile maagizo maalum au bidhaa zilizobinafsishwa), na bidhaa za utunzaji wa kibinafsi (kama vile bidhaa za urembo). Pia hatukubali kurejeshwa kwa nyenzo hatari, vimiminiko vinavyoweza kuwaka au gesi. Tafadhali wasiliana ikiwa una maswali au wasiwasi kuhusu bidhaa yako mahususi.

Kwa bahati mbaya, hatuwezi kukubali kurudi kwa bidhaa za mauzo au kadi za zawadi.

Mabadilishano
Njia ya haraka zaidi ya kuhakikisha kuwa unapata unachotaka ni kurudisha bidhaa uliyo nayo, na baada ya kurejesha bidhaa, fanya ununuzi tofauti wa bidhaa mpya.

Marejesho
Tutakuarifu pindi tu tutakapopokea na kukagua urejeshaji wako, na kukufahamisha ikiwa urejeshaji wa pesa uliidhinishwa au la. Ikiidhinishwa, utarejeshewa pesa kiotomatiki kwa kutumia njia yako asili ya kulipa. Tafadhali kumbuka inaweza kuchukua muda kwa benki yako au kampuni ya kadi ya mkopo kuchakata na kuchapisha marejesho ya pesa pia.