We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Sicela uhlole i-oda lakho lapho wamukela futhi uxhumane nathi ngokushesha uma into inesici, ilimele noma uma uthola into engalungile, ukuze sikwazi ukuhlola udaba futhi silulungise.

Okuhlukile / izinto ezingabuyiswa
Izinhlobo ezithile zezinto azikwazi ukubuyiselwa, njengezimpahla ezibolayo (njengokudla, izimbali, noma izitshalo), imikhiqizo yangokwezifiso (njengama-oda akhethekile noma izinto eziqondene nawe), kanye nezimpahla zokunakekela komuntu siqu (njengemikhiqizo yobuhle). Futhi asikwamukeli ukubuyiselwa kwezinto eziyingozi, uketshezi oluvuthayo, noma amagesi. Sicela uthinte uma unemibuzo noma ukukhathazeka mayelana nento yakho ethile.

Ngeshwa, asikwazi ukwamukela ukubuyiselwa kwezinto ezithengiswayo noma amakhadi esipho.

Ukuhwebelana
Indlela eshesha kakhulu yokuqinisekisa ukuthi uthola okufunayo ukubuyisela into onayo, futhi uma imbuyiselo yamukelwe, yenza ukuthenga okuhlukile kwento entsha.

Ukubuyiselwa imali
Sizokwazisa uma sesiyitholile futhi sesiyihlolile imbuyiselo yakho, futhi sikwazise ukuthi imbuyiselo igunyaziwe yini noma cha. Uma kuvunyiwe, uzobuyiselwa ngokuzenzekelayo endleleni yakho yokukhokha yasekuqaleni. Sicela ukhumbule ukuthi kungathatha isikhathi ukuthi ibhange lakho noma inkampani yekhadi lesikweletu icubungule futhi ithumele imbuyiselo nayo.