We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Whakawhitiwhiti
Ko te huarahi tere ki te whakarite kia whiwhi koe i nga mea e hiahia ana koe ko te whakahoki mai i nga mea kei a koe, a ka whakaaehia te hokinga mai, me hoko motuhake mo te taonga hou.

Nga moni whakahoki
Ka whakamohio atu matou ki a koe ina kua tae mai me te tirotiro i to hokinga mai, ka whakamohio atu mena kua whakaaetia te moni whakahoki, kaore ranei. Mena ka whakaaetia, ka whakahoki aunoa koe i runga i to tikanga utu taketake. Kia mahara ka roa te wa mo to peeke, kamupene kaari nama ranei ki te tukatuka me te tuku i te moni whakahoki.