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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Tena koa kaua e whakahokia to hoko ki te kaihanga.
Arā etahi ahuatanga ka tukuna he utu iti noa iho:
- He pukapuka me nga tohu tino whakamahi
- CD, DVD, rīpene VHS, pūmanawa, kēmu ataata, ripene ripene, rekoata vinyl ranei kua whakatuwherahia.
- Ko nga mea kaore i roto i tona ahuatanga taketake, kua pakaru, kua ngaro ranei nga waahanga mo nga take ehara i te mea na ta maatau he.
- Ko nga mea katoa ka whakahokia mai i te 30 ra i muri i te tukunga
Nga moni whakahoki
Ina tae mai to hokinga mai me te tirotirohia, ka tukuna atu e matou he imeera ki a koe kia mohio koe kua riro mai i a matou to mea i whakahokia mai. Ka whakamohio atu ano matou ki a koe mo te whakaaetanga, te whakakore ranei i to moni whakahoki.
Mena ka whakaaetia koe, ka tukatukahia to moni whakahoki, ka tukuna he nama ki to kaari nama, ki to tikanga utu taketake ranei, i roto i etahi ra.
Kua roa, kua ngaro ranei nga moni whakahoki
Mena kaore ano kia whiwhi moni whakahoki, tirohia ano to putea putea.
Ka whakapā atu ki to kamupene kaari nama, ka roa pea ka tukuna to moni whakahoki.
Whakapa atu ki to peeke. He maha nga wa tukatuka i mua i te tuku moni whakahoki.
Mena kua mahia e koe enei mea katoa kaore ano kia riro mai i a koe to moni whakahoki, tena koa waea mai ki a matou i {email address}.
Nga taonga hoko
Ko nga mea utu noa ka taea te whakahoki mai. Kaore e taea te whakahoki nga taonga hoko.
Whakawhitiwhiti
Ka whakakapihia e maatau nga taonga mena he he, he pakaru ranei. Mena ka hiahia koe ki te whakawhiti mo te mea kotahi, tukuna mai he imeera ki a matou i {email address} ka tukuna to taonga ki: {physical address}.
Nga taonga
Mena i tohua te taonga hei koha i te wa i hokona mai ai ka tukuna tika atu ki a koe, ka whiwhi koe i te nama koha mo te uara o to hokinga mai. Ina tae mai te mea kua whakahokia mai, ka tukuna he tiwhikete koha ki a koe.
Mena kaore i tohuhia te taonga hei koha i te wa i hokona mai ai, i tukuna mai ranei e te kaituku koha te ota ki a ia ano hei hoatu ki a koe i muri mai, ka tukuna atu e matou he moni whakahoki ki te kaituku koha ka mohio ratou mo to hokinga mai.
Ka hoki mai nga kaipuke
Hei whakahoki i to hua, me mēra to hua ki: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.