We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1@ohlalaltd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1@ohlalaltd.com.

Damages and issues
Nceda uhlolisise i-odolo yakho xa uyamkela kwaye uqhagamshelane nathi ngokukhawuleza ukuba loo nto iphosakeleyo, yonakele okanye ukuba ufumana into engafanelekanga, ukuze sikwazi ukuvavanya umba kwaye siwulungise.

Izinto ezingaphandle / ezingabuyiswayo
Iindidi ezithile zezinto azikwazi ukubuyiselwa, njengempahla enokonakala (enjengokutya, iintyatyambo, okanye izityalo), iimveliso zesiqhelo (ezifana neeodolo ezikhethekileyo okanye izinto ezizezakho), kunye nezinto zokhathalelo lomntu (ezifana neemveliso zobuhle). Kananjalo asikwamkeli ukubuyiswa kwezinto eziyingozi, ulwelo olunokutsha, okanye iigesi. Nceda uqhagamshelane xa unemibuzo okanye iinkxalabo malunga nenqaku lakho.

Ngelishwa, asikwazi ukwamkela imbuyekezo kwizinto ezithengisiweyo okanye amakhadi esipho.

Utshintshiselwano
Eyona ndlela ikhawulezayo yokuqinisekisa ukuba uyayifumana into oyifunayo kukubuyisela into onayo, kwaye emva kokuba imbuyekezo yamkelwe, yenza ukuthenga okwahlukileyo kwento entsha.

Ukubuyiselwa imali
Siza kukwazisa sakuba siyifumene kwaye siyihlolile imbuyekezo yakho, kwaye sikwazise ukuba imbuyekezo yamkelwe okanye hayi. Ukuba ivunyiwe, uya kubuyiselwa ngokuzenzekelayo kwindlela yakho yokuhlawula. Nceda ukhumbule ukuba kunokuthatha ixesha ukuba ibhanki yakho okanye inkampani yekhadi letyala iqhube kwaye ithumele imbuyiselo nayo.